Thank you for shopping with us at US-Petal-Pup.com. We strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, please review our returns policy below.
**Return Eligibility:**
– Items may be returned within 30 days of the purchase date.
– To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.
**Non-Returnable Items:**
– Certain items, such as personalized or custom-made products, are non-returnable.
– Gift cards cannot be returned or refunded.
**Return Process:**
1. Contact our customer service team at 607-767-9634 or email us at [email protected] to initiate a return.
2. Provide your order number and reason for the return.
3. Once your return is approved, you will receive instructions on how to send the item back.
**Refunds:**
– Refunds will be processed within 7-10 business days after we receive your returned item.
– The refund will be issued to the original payment method used during the purchase.
**Shipping Costs:**
– Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent).
**Exchanges:**
– If you need to exchange an item for the same item or a different size/color, please follow the return process and place a new order for the desired item.
For any further questions regarding our returns policy, please feel free to contact us.
Thank you for choosing US-Petal-Pup.com!